Washing Machine Cleaner – After‑Sales Support

This page provides clear explanations of the most common issues customers may experience when using washing machine cleaner tablets, along with step‑by‑step solutions to help you achieve the best cleaning results with your Flowcheer Washing Machine Cleaner.

1. There is still an odor after cleaning

Possible Reason:

If the machine hasn’t been cleaned for over 3 months, one tablet may not be strong enough to break through the thick “biofilm” and mold buildup behind the drum.

Solution:

• For the first deep clean, use 2–3 tablets in one cycle.
• After the wash, wipe the rubber door gasket with a damp cloth.
• Leave the door open to let the machine air out completely.
  

2. I see white residue or undissolved powder

Possible Reason:

• Water temperature was too low.
• The wash cycle was too short.
• Eco‑friendly formulas need sustained heat to fully dissolve.

Solution:

• Use Tub Clean mode or the hottest water setting (at least 90°C / 194°F).
• Avoid Quick Wash, as it doesn’t provide enough time for the tablet to dissolve.
  

3. I didn’t see “black water” during the wash

Possible Reason:

• Modern high‑efficiency washers filter debris quickly.
• The cleaner breaks down grime into tiny particles that drain away invisibly.

Solution:

• No worries — “black water” is not required for a successful clean.
• You’ll notice results through a fresher smell and a cleaner, shinier drum in your next laundry load.

4. The scent is too light or not noticeable

Possible Reason:

• We avoid heavy synthetic fragrances that only mask odors.
• Our formula targets the source of the smell instead of covering it up.

Solution:

• A truly clean washer has little to no scent.
• Flowcheer uses plant‑based, non‑toxic ingredients that leave no harsh chemical residue on clothes.

Need More Help?

If you need additional assistance, feel free to contact our support team anytime. We’re here to ensure you get the best experience from your Flowcheer Washing Machine Cleaner.