Multi‑Surface Cleaner – After‑Sales Support

Welcome to the Flowcheer support page for our Multi‑Surface Cleaner tablets. Here you’ll find clear explanations and step‑by‑step solutions for the most common questions customers have during use.

1. Tablet Dissolves Slowly

Possible reasons:

• Cold water slows down the dissolving process.
• The bottle was not shaken after adding the tablet.
• The tablet is dissolving in a very large bottle (over 16 oz).

Solutions:

• Use warm water (not hot) to speed up dissolving.
• Shake the bottle after 5–10 minutes to help the tablet break down evenly.
• Use a bottle between 12–16 oz for best performance.

2. Spray Leaves Streaks or Residue

Possible reasons:

• Too much product sprayed on the surface.
• Surface not wiped dry after cleaning.
• Hard water minerals reacting with the cleaner.

Solutions:

• Spray lightly — a little goes a long way.
• Wipe with a clean, dry cloth to remove excess moisture.
• For glass or stainless steel, buff with a microfiber cloth for a streak‑free finish.

3. Scent Feels Too Light

Explanation: Flowcheer uses gentle, non‑overpowering fragrances to keep your home fresh without strong chemical smells.

Solutions:

• Shake the bottle before each use to activate the fragrance.
• Use warm water when dissolving the tablet to help release essential oils.

4. Spray Bottle Clogs or Stops Spraying

Possible reasons:

• Mineral buildup from hard water inside the nozzle.
• Tablet not fully dissolved before use.
• Residue drying inside the spray head after long periods of non‑use.

Solutions:

• Rinse the spray nozzle under warm water for 1–2 minutes while spraying.
• Ensure the tablet is fully dissolved before using the bottle.
• Store the bottle upright and use regularly to prevent residue buildup.

5. Cleaner Seems “Not Strong Enough”

Possible reasons:

• Using too much water (over‑dilution).
• Heavy grease or old stains require more contact time.

Solutions:

• Use 12–16 oz of water for ideal strength.
• For tough grease, spray and let sit for 30–60 seconds before wiping.

Repeat if needed — eco‑friendly formulas sometimes need a second pass.

6. Not Safe for Certain Surfaces?

Explanation: Flowcheer Multi‑Surface Cleaner is safe for most sealed surfaces, including countertops, appliances, tiles, and finished wood.

Not recommended for:

• Unsealed wood
• Natural stone (marble, granite) without sealant
• Raw or unfinished surfaces

Tip: When unsure, test on a small hidden area first.

If you need additional help, our support team is always here for you. We want to ensure you get the best cleaning experience with Flowcheer.